Terms and
Conditions

These terms and conditions constitute an agreement which applies to all participants engaging in adventure activities provided by Jöklaverðir ehf. operating as “Ice Guardians Iceland”, “Ice Guardians” and in this document “IGI”. By booking and participating in any adventure activity, Participants agree to comply with the following terms and conditions:

Booking and Payment:

a. Participants must meet the minimum ages outlined in the activity booking page description and if under 18 years old they must be accompanied by a responsible adult or consent must be given and acknowledged by IGI.

b. Participants must provide accurate and complete information during the booking process.

c. Full payment is required at the time of booking, unless otherwise stated by IGI.

d. Payment methods accepted by IGI will be specified during the booking process.

e. Prices are in Icelandic Krona (ISK) and are including Goods & Services Tax/VAT (in Iceland, VSK) as shown on our website. Prices shown in other currencies reflect the ISK conversion rate. ISK prices are the official price with other currencies shown for information purposes.

Health and Safety:

a. Participants must disclose any pre-existing medical conditions, physical limitations, or disabilities that may affect their ability to safely participate in the activity. If unsure it is worth consulting with us at info@ice-guardians.com for further consultation. We are a small and adaptable operator with the ability to adjust the trip objectives where possible.

b. Participants MUST follow all safety instructions provided by IGI and its staff.

c. IGI reserves the right to refuse participation to any individual deemed unfit, intoxicated or incapable of safely engaging in the activity, if this decision is made outside the minimum cancellation period, no refund is available. This is in accordance to the cancellation policy.

d. If the participant doesn’t have the necessary clothing or footwear as agreed by reading and booking an activity, IGI has the right to enforce rental of correct clothing/footwear, otherwise the trip objectives may be altered if not cancelled altogether without refund.

Risks and Liability:

a. Adventure activities involve inherent risks and dangers. Participants acknowledge and accept these risks. It is prudent for all participants to have their own health and travel insurance for personal protection when travelling to Iceland and participating in adventure activities.

b. Participants understand and agree that they are responsible for their own safety during the activity.

c. IGI is not liable for any injury, loss, damage, accident, delay, or expense incurred during the activity, except where caused by IGI’s negligence.

Cancellations and Refunds:

a. Cancellations made by Participants must be communicated to IGI in writing via email or other appropriate means.

b. Refunds will be provided according to IGI’s cancellation policy, which is outlined below;

At Ice Guardians Iceland, we understand that travel plans can change, and so we always recommend purchasing travel insurance before you depart for Iceland.

Our cancellation policy is designed to be fair, transparent and as flexible as we can while ensuring we can continue providing exceptional experiences.

Shared Tours

Cancellation Notice & Refund Terms

  • Cancellations made less than 48 hours before departure: No refund.
  • Cancellations made more than 48 hours before departure: 90% refund.
  • If you provide more than 48 hours’ notice, we will make every effort to reschedule your experience at no additional cost.

For approved refunds, please allow up to seven working days for the amount to be processed and reflected in your bank account.

Private Tours

  • To secure your private tour, we require a non-refundable deposit to cover planning, logistics, and reserved resources for your exclusive experience.

1. Deposit & Payment Terms

Online Bookings:
  • 30% of the total price is a non-refundable deposit included in the booking price.
Direct Bookings (via email or phone):
  • 30% non-refundable deposit is required to confirm the booking.
  • The remaining 70% must be paid no later than 14 days before the tour date.

Failure to pay the remaining balance by the deadline will result in automatic cancellation, and the deposit will be forfeited.


2. Cancellation & Refund Policy (for the remaining balance only)

  • More than 30 days before the tour: 100% refund of the remaining balance paid.
  • 20 to 30 days before the tour: 75% refund of the remaining balance paid.
  • 10 to 20 days before the tour: 50% refund of the remaining balance paid.
  • Less than 10 days before the tour: No refund of the remaining balance paid.

The 30% deposit is always non-refundable, regardless of when you cancel.


3. Travel Insurance Recommended

We strongly advise purchasing travel insurance to protect against unexpected cancellations, travel disruptions, medical issues or emergencies.

As you might be aware, the weather and conditions in Iceland are highly variable and at times dangerous. At Ice Guardians, we will always put our guests’ safety first. 

Weather-Related Cancellations & Rescheduling

  • If WE cancel the tour due to unsafe weather or conditions outside of our control, we will first offer a reschedule, an alternative experience or future credit.
  • If YOU cancel due to personal weather concerns, standard cancellation rules apply.

Bad weather, in this instance, means bad for your safety as our guest. It frequently rains, snows, sleets, hails, and gusts in Iceland, and we go out more often than not in these conditions.

c. IGI will not refund if a participant is late or doesn’t show up, this includes even if the weather appears very bad, often meeting point weather is not indicative of the activity’s location weather. If unsure, please get in contact with us first. We recommend that participants stay in accommodation within a short driving distance of the meeting point of the activity, this negates the effect of closed sections of road, in particular due to natural disasters, weather and/or road conditions.

Equipment and Personal Belongings:

a. Participants are responsible for their own personal belongings during the activity. IGI is not liable for any loss or damage to personal property.

b. Participants must use any equipment provided by IGI responsibly and in accordance with instructions.

Photography and Promotion:

a. IGI may take photographs or videos during the activity for promotional purposes. Participants consent to the use of their likeness in such materials, unless otherwise specified in writing.

Governing Law and Jurisdiction:

a. This Agreement shall be governed by and construed in accordance with the laws of Iceland.

b. Any disputes arising from or related to this Agreement shall be subject to the exclusive jurisdiction of the courts of Reykjavík, Iceland.

Severability:

If any provision of this Agreement is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

By booking and participating in the adventure activities provided by IGI, Participants acknowledge that they have read, understood, and agreed to these terms and conditions.

For any further clarifications please don’t hesitate to get in contact with us at info@ice-guardians.com